Shipping policy
Thank you for shopping with HoneyKite™, operated by ALL KIND ESSENTIALS LTD. We aim to deliver every order safely and as quickly as possible.
Order Processing
Orders are reviewed and prepared for shipment after payment has been successfully confirmed. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has shipped, you will receive a confirmation email containing your tracking information, when available.
Shipping Times
Estimated delivery times are displayed on the product page or during checkout. Delivery estimates begin after your order has been processed and shipped.
Shipping times are estimates only and are not guaranteed. Delays may occasionally occur due to customs inspections, carrier disruptions, severe weather, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges, including any free-shipping promotion, will be clearly displayed during checkout before payment is completed.
Tracking Your Order
When tracking is available, a tracking number will be sent to the email address used when placing the order.
Tracking information may take up to 72 hours to update after the shipment confirmation email is sent.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.
We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.
Delayed Orders
Some shipments may experience unexpected delays. If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.
Submitting a chargeback before allowing us a reasonable opportunity to investigate the shipment may delay the resolution process.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask members of your household or neighbours.
- Contact the shipping carrier.
- Contact our customer support team.
We will review the available tracking information and assist with an investigation where appropriate.
HoneyKite™ and ALL KIND ESSENTIALS LTD are not responsible for packages that are stolen after confirmed delivery.
Damaged Orders
Please inspect your order after delivery. If your item arrives damaged, contact us as soon as possible and include:
- Your order number.
- A description of the issue.
- Clear photographs or videos of the product and packaging.
We will review your request and provide an appropriate resolution in accordance with our Refund Policy.
Split Shipments
Orders containing multiple items may occasionally be shipped in separate packages. Each package may have its own tracking number and delivery date.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or local handling fees. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by the destination country’s authorities.
Refused or Unclaimed Packages
Orders that are refused, unclaimed, or returned because of an incorrect address may be subject to return shipping or reshipment charges.
Any approved refund may be reduced by non-refundable shipping or carrier fees.
Contact Us
For questions regarding shipping or tracking, contact:
ALL KIND ESSENTIALS LTD
Email: support@honeykite.com
Please include your full name and order number so we can assist you promptly.